Warranty period
Every WisdomUp productAt least 6 months from deliveryPremium modelsUp to 2 years
The warranty period for each product is shown on its product page.
What's covered
The warranty covers manufacturing defects and hardware failures under normal use — for example, a bud that stops charging, a dead speaker driver, a charger that stops working, or a battery that fails early.
What's not covered
- Physical damage, such as drops, cracks or crushed parts.
- Liquid damage beyond the product's water-resistance rating.
- Damage from misuse, unsuitable chargers or unauthorised repairs.
- Normal wear, such as scratches or worn ear tips, and lost parts.
How to make a claim
- Contact support with your order number via the Help Center, email or WhatsApp.
- Describe the problem — a short video helps us diagnose it faster.
- If it's covered, we arrange a repair or replacement.
Buy genuine
The warranty applies to products bought from WisdomUp — on wisdomup.co, wisdomup.pk or from an authorised retailer.
Questions about this policy? Email support@wisdomup.co or message us on WhatsApp at +86 156 2330 5030, Mon–Sat, 9 AM – 6 PM China time, or visit the Help Center.